Shipping & Returns

Returning Products

Please use the contact form to inform us you would like to return your product, and you must supply the following in the message - Before doing so please see below:

  • Your Order Number
  • Date Product Was Ordered
  • Your Name

(The sections below have been taken from our Terms & Conditions)

Product Returns

Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging (Fully dis-assembled). Made to order items are an exception to the Distance Selling Regulations and will not be accepted as a return for a credit or exchange unless they are faulty or damaged upon arrival. Unless the product is being returned due to a manufacturing fault or supplier error (See Below), there will be a handling charge of £35 or 15% of the invoice value, whichever is the greater, for Chairman, Club and Tub chairs the charge is 25% or £65, whichever is the greater. If the option of "assembly" is purchased this is non-refundable as is a one off labour cost. Additionally if the product needs re-boxing a charge of £15 per chair will be implemented.

All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights.

Please be aware it can take upto 10 days for the courier to collect a return request and return inspections are only done on two days a week - These warranties do not affect your statutory rights 

Defective Products / Damaged Items

Our obligation is to replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you - However you must notify us within 48 hours that the item has damage.  We will not replace chairs that have replaceable damaged parts, chairs will only be replaced if the parts are not replaceable.

Products can returned by you because of a manufacturing defect/fault will be refunded in full only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department (including the cost of sending the Products to you, and the cost of returning the Products to us). This has to be brought to our attention within 48 hours.

Alternatively, if we and you agree, we may supply you with a replacement product - Items that are returned for any reason apart from the above will be have our standard handling charges applied (See Section 8 of our Terms & Conditions)

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